Merrell customer service would not replace them. Purchased a pair of Moab2 hiking boots around Jan 2020. I currently own 3 pairs that are not that old, but all 3 are falling apart badly. | Read 121-140 Reviews out of 123 However, when I spent $140 on my Merrell shoes they came with a Lifetime Warranty. Voice your opinion today and hear what 5 customers have already said. Two days later the shoes are still soaked and ruined. Official Merrell site - Shop the full collection of Kontakt and find what you're looking for today. If you do not want to … Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Merrell Reviews 5 • Great . I called Merrell customer support and spoke to Angela who was VERY rude!! The rubber kobbie sole is peeling away on both right and left boot making them useless when walking in the rain or snow. Your experience matters. I've been buying Merrell walking shoes for years, but the quality has really gone downhill recently. Free Shipping on Orders $89+ With Code: SHIP89. Iwas given a jacket for Christmas and a feather went through it and made a snag. Hello Select your address All. I ordered my granddaughter a pair of sneakers on 11/18/20. Merrell, a company which cares. Two days later the shoes are still soaked and ruined. I couldn't even get on it without falling. New refund policy is a joke. Merrell has collected 3 reviews with an average score of 5.00. The employees do their best to help every customer that walks through their doors. I've been buying Merrell hiking boots for over 30 years and will NEVER buy them again. I was assured a new jacket by Courtney 2 to 3 weeks ago. These are the worst shoes I've ever seen on icy surfaces. I contacted customer service and after doing everything they required for a replacement they're sending me a gift card. How many stars would you give Merrell? Customer Service. The store manager is very friendly and helpful. Bought some thermo crossover ‘waterproof’ walking shoes 7 months ago, and the quality is very poor, the laces are threadbare and the shoes are unrecognisable, and ready for the bin. Find helpful customer reviews and review ratings for Merrell Womens Moab 2 GTX Moab 2 GTX at Amazon.com. Hit the Trail. Merrell Shoes with VIBRAM soles are sold as hiking shoes. Don't buy from them. Skip to main content.us. PERFORM." Going to Columbia and getting REAL waterproof boots. To redeem offer at checkout, enter the listed code, or, if offer indicates that no code is … Merrell’s mission is to inspire people to "Achieve. This is not true, the shoes even slip on an anti-slip surface, I have already fallen twice. If you have no receipt they tell you to get lost. Hello, Sign in. It is very dangerous to wear them in the rain. We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads, including interest-based ads. Again, Angela was very rude and I will NEVER buy Merrell shoes again and discourage all my friends and family not to also. 3 chats later- they kept disconnecting the chat and a phone call with a very rude CSR rep and I threw in the towel. They responded by sending me a link to the same webpage that I had already checked out and had failed to answer my query. 7 reviews of Merrell "I completely agree with Betti. Your experience matters. The employees I chatted with contradicted themselves- not sure if anyone knew what was going on.Finally, I just said - give me a refund. All rights reserved. Returned the second pair and kept the first as I didn't have time before my trip to find a replacement. It was never shipped and now is out of stock until June, which is what I was told yesterday. I confirm that it is a fraud. Got Merrell Hiking boots labeled WATERPROOF a month ago at store in Foley first time walking in the rain (no puddles, deep water etc.) Account. Contacted Merrel Canada and they confrim the site was not theirs and that it was a fraud. … Buyer beware !! Who keeps the receipt for there shoes after 8 weeks? Approved third parties also use these tools in … Despite being 14 months after purchase when I contacted Merrell, they took the relevant details and replaced the faulty shoes with a new pair of equal value. I've been buying Merrell hiking boots for over 30 years and will NEVER buy them again. Approved third parties also use these tools in connection with our display of ads. Share. Merrell Hiking not waterproof as advertised, I have a pair of Merrill chameleon…poor quality Merrill trainers, Customer Service Failure- NOT WORTH THE STRUGGLE. Reviews Merrell. Cart All. I did not want a gift card and discussed this last evening with an associate. Worst purchase I have ever made. I couldn't even get on it without falling. Overall I am very happy with the service from Merrell. Read honest and unbiased product reviews from our users. the seam from the sole to the ankle area just wore out and the seam is fully open. I was hiking in Utah last spring and attempted to go up a slight incline with a patch of ice. The rubber kobbie sole is peeling away on both right and left boot making them useless when walking in the rain or snow. Offered no help.Very bad customer relations for a company well branded. Outdoor sports can be exhilarating and pleasurable, together with the fact that it is good for our health. US. Sir, my own experience as a sales/marketing representative at IBM tells me that, while your customer service reps are technically correct in telling customers that Merrell … Wish I'd seen these reviews first. But statistics of studies conducted by experts and professionals have shown that more people get injured doing outdoor games and activities than when doing it … Amazon.co.uk: merrell boots. I would never buy another Merril shoe, especially when there are so many good ones. Its also very organized and easy for the customers … There are 3 customers that Merrell, rating them as excellent. Anyway despite … 1st pair had uneven soles, replacement pair were very poor leather, with the rand not glued on properly. !, they always get my feet wet. 3 chats later- they kept disconnecting the chat and a phone call with a very rude CSR rep and I threw in the towel. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Account & Lists Account Returns & Orders. !, they always get my feet wet. I did not want a gift card and discussed this last evening with an associate. It was never shipped and now is out of stock until June, which is what I was told yesterday. Reply. Meindl Germany just pass you onto the UK reps, and they just pass you onto the seller. This is a fraudulent website. and feet and shoes were soaked after 5 minutes. Read honest and unbiased product reviews from our users. I would strongly recommend not buying from Merrell at the moment. This is a fraudulent website. × Free standard ground shipping when you meet the minimum order amount indicated, before taxes and shipping charges. Find helpful customer reviews and review ratings for Merrell Men's All Out Blaze Sieve Water Shoes at Amazon.com. Gear-obsessed editors choose every product we review. One of the reasons I use to love Merrell was that they guaranteed their product for life. Solutions for the consumer should be their priority. The main problem however is that despite their description , they are not even slightly waterproof, just a short walk in wet grass will result in sodden socks. Poorly made Meindl Bhutan boots and an even worse customer service. Unfortunately I don’t have the receipt so the retailer and Merrell have declined to assist. Iwas given a jacket for Christmas and a feather went through it and made a snag. Purchased a pair of Moab2 hiking boots around Jan 2020. Shoppen Sie Merrell Vapor Glove 3, Herren Laufschuhe ab €29 versandkostenfrei kostenlose Rücksendung Keep away from it.After making a purchase, it will change the name to glovecanada.com, and the payment will be taken by some other strange name with the amount more than the purchase amount. Not any more.... just one year. I contacted customer service and after doing everything they required for a replacement they're sending me a gift card. Merrell Customer Service - Information about shipping, your personal account, returns, exchanges, privacy, security, store locations, contact information. I guess I won't be purchasing from merrell in the future. (This all took place within 15 minutes of placing the original order). Join the 66 people who’ve already contributed. © 2021 Trustpilot A/S. A stark comparison between a company which cares about its customers … He knew his stuff and offered some suggestions. Contacted RCMP they confirmed saying , not to contact them and to send their email respond to my credit card companie to prove it was a fraud. Tento web využívá k poskytování služeb, personalizaci reklam a analýze návštěvnosti soubory cookie. Not any more.... just one year. A better experience with customer service this second time around.-----Bought a pair of Merrell's from their online store for my dad's Christmas present. MADE IN CHINA JUNK!A VERY DISSATISFIED CUSTOMEROllie, I have a pair of Merrill chameleon trainers that are literally falling apart after under 5 monthsContacted Merrill by email on numerous occasions but no response so I am now contacting trading standards to help sort their very poor substandard product out and eventually get a refund it’s a shame I have to go to these lengths to get a refund or replacement but such is life Putty I can’t add photos so you can see the extent of the problem. The sad thing is; I think the shoes are probably really good, but it's just not worth it. Solutions for the consumer should be their priority. One of the reasons I use to love Merrell was that they guaranteed their product for life. They promised me a pair of replacement shoes and although this took several weeks to arrive I now have them. they were supose to be 100 % water proof. my receipt is lost and they will not warranty, terrible to work with. Their returns policy seems good as returns are free with UPS. Was in … Terrible- ordered 3 pairs of shoes spending $200+ as I heard about the quality and many hiking websites recommended as good for kiddos. In the past, I would wear out the soles on a good pair of shoes first, but this rubbish now splits everywhere while the sole hardly appears worn. NO WAY! Unfortunately I don’t have the receipt so the retailer and Merrell have declined to assist. Our Customer Care Team is available from 10am - 5.30pm … There seems little chance of me getting my money back. You've already flagged this Tom 1 review. Please DO NOT buy these, they are very expensive and the quality is appalling. You´ll find more than 110,000 items perfect for your mountain, trail running and hiking trails. Categories. Merrell Shoes with VIBRAM soles are sold as hiking shoes. On the road, an ultralight-mesh upper keeps your feet cool, and … There seems little chance of me getting my money back. However the package was returned on December 28th but on February 19th UPS have no idea where the package is. Contacted Merrel Canada and they confrim the site was not theirs and that it was a fraud. Their returns policy seems good as returns are free with UPS. Do you agree with Merrell's TrustScore? I recently had contact Merrell regarding a pair of walking she’s that were unsatisfactory. Best Sellers Prime Today's Deals Customer Service New Releases Books Find … Read honest and unbiased product reviews from our users. Shoppen Sie Merrell Herren Moab 2 Leather Mid Gtx Trekking und Wanderstiefel ab €29 versandkostenfrei kostenlose Rücksendung ... One month after the purchase I have now a more well founded review: I just made one serious test until now, that was climbing the high’s mountain in my country for a path used in the past to take goats and sheep’s to the summit. Overall I am very happy with the service from Merrell. Especially when you pay for what is "supposed" to be a quality shoe Useful. they were supose to be 100 % water proof. Merrell’s product range of footwear includes hiking boots, hiking shoes, casual sh . Learned after that what they tell you is that the package is coming, when it gets there its a 5$ pair of fake converse shoes...... then you contact them again and they say to send the shoes back...... after all this time... its to late to ask for a refund and claim your credit card that this companie is a fraud.....unless you have money to send over to china and getting noting in return avoid this companie. Going to Columbia and getting REAL waterproof boots. I will never buy a Merrell product again. I called Merrell customer support and spoke to Angela who was VERY rude!! I recently had contact Merrell regarding a pair of walking she’s that were unsatisfactory. Worst customer service ever I hardly ever write negative reviews but I am so frustrated with the exceptional poor service of Merrell. Nick helped me and a few others in the store. Merrell emailed that they were shipped on 11/19/20. I've been buying Merrell walking shoes for years, but the quality has really gone downhill recently. Read honest and unbiased product reviews from our users. In the past, I would wear out the soles on a good pair of shoes first, but this rubbish now splits everywhere while the sole hardly appears worn. Read honest and unbiased product reviews … These are the worst shoes I've ever seen on icy surfaces. Contacted RCMP they confirmed saying , not to contact them and to send their email respond to my credit card companie to prove it was a fraud. Went to exchange for half size up and they only had 1 of the 3 available - all others were out of stock- and the one for the exchange was now cheaper than when I had orderedI spent over an hour trying to exchange; keep my 10% and my express shipping and trying to find 2 replacement pairs. I'll pay the $10 more and buy them on Amazon if I decide to go with them. I have spent about $500 last year, $250 just last evening. However the package was returned on December 28th but on February 19th UPS have no idea where the package is. Went to exchange for half size up and they only had 1 of the 3 available - all others were out of stock- and the one for the exchange was now cheaper than when I had orderedI spent over an hour trying to exchange; keep my 10% and my express shipping and trying to find 2 replacement pairs. I really like the look and the comfort ive never spent over $40 on work shoes but i heard alot about merrels so i bought a pair for $100 less than a month the soles are falling off very upsetting but thinking i might have picked the wrong pair and bought another pair guess what 2 weeks soal are falling apart so never again will i buy MERRELS SHOES OR RECOMMEND TO ANYONE OVER $200 LESS THAN A MONTH NO THANKS MERREL. my receipt is lost and they will not warranty, terrible to work with. How many stars would you give Merrell? My buddy had no problem at all, and even a runner went right on up without slipping at all. I guess I won't be purchasing from merrell in the future. The employees I chatted with contradicted themselves- not sure if anyone knew what was going on.Finally, I just said - give me a refund. POOR CUSTOMER SERVICE Wrote to their customer services, enquiring into which of their walking boot ranges cater for broad feet. MADE IN CHINA JUNK!A VERY DISSATISFIED CUSTOMEROllie, I have a pair of Merrill chameleon trainers that are literally falling apart after under 5 monthsContacted Merrill by email on numerous occasions but no response so I am now contacting trading standards to help sort their very poor substandard product out and eventually get a refund it’s a shame I have to go to these lengths to get a refund or replacement but such is life Putty I can’t add photos so you can see the extent of the problem. Categories Track Orders Join / Sign In. Select Your Cookie Preferences . Find helpful customer reviews and review ratings for Merrell mens Alverstone Waterproof Hiking Shoe, Castlerock, 9 Wide US at Amazon.com. New refund policy is a joke. Our online shop offers a wide range of products for your comfortable … They promised me a pair of replacement shoes and although this took several weeks to arrive I now have them. It is very dangerous to wear them in the rain. The customer service is fantastic. With no midsole cushioning and a short stack height, the Vapor Glove puts your foot right against the ground for maximum responsiveness. Please DO NOT buy these, they are very expensive and the quality is appalling. ... We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. Free shipping on all orders! Never buying another pair of these boots and making every effort to tell my story to all who will listen. Buyer beware !! No hard sales tactics, just giving his honest review about some items I was thinking about purchasing. the seam from the sole to the ankle area just wore out and the seam is fully open. We may earn commission if you buy from a link. OUT. I have a pair of Merril boots ankle highs, leather. Find helpful customer reviews and review ratings for MERRELL at Amazon.com. Join the 123 people who’ve already contributed. My buddy had no problem at all, and even a runner went right on up without slipping at all. Bought some thermo crossover ‘waterproof’ walking shoes 7 months ago, and the quality is very poor, the laces are threadbare and the shoes are unrecognisable, and ready for the bin. Because I dont have my receipt customer care will not refund or offer to fix my very defective boots. Wish I'd seen these reviews first. UPDATE: Merrell have reached out and put aside my dad's size in a nearby store for us to exchange, which I greatly appreciate. © 2021 Trustpilot A/S. I will never buy a Merrell product again. and feet and shoes were soaked after 5 minutes. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Hours of my life wasted. Merrell does NOT stand behind their boots I have a heavy duty pair of Merrell hiking boots … Offered no help.Very bad customer relations for a company well branded. Never Settle. Bought a pair of Merrell hikking boots. I took them back to the supplier, Sports Direct who refused to honour their Consumer Rights responsibilities. Customer Service: 1300 735 786 . Hours of my life wasted. | Read 61-80 Reviews out of 66 Learned after that what they tell you is that the package is coming, when it gets there its a 5$ pair of fake converse shoes...... then you contact them again and they say to send the shoes back...... after all this time... its to late to ask for a refund and claim your credit card that this companie is a fraud.....unless you have money to send over to china and getting noting in return avoid this companie. Don't buy from them. This is not true, the shoes even slip on an anti-slip surface, I have already fallen twice. I really like the look and the comfort ive never spent over $40 on work shoes but i heard alot about merrels so i bought a pair for $100 less than a month the soles are falling off very upsetting but thinking i might have picked the wrong pair and bought another pair guess what 2 weeks soal are falling apart so never again will i buy MERRELS SHOES OR RECOMMEND TO ANYONE OVER $200 LESS THAN A MONTH NO THANKS MERREL. Before taxes and shipping charges buy Merrell shoes they came with a Lifetime Warranty card! More and buy them on Amazon if i decide to go up a slight incline a. I use to love Merrell was that they guaranteed their product for life $ 200+ as i heard the! Defective boots for years, but all 3 are falling apart badly they the! And buy them on Amazon if i decide to go with them stock! The ground for maximum responsiveness uneven soles, replacement pair were very poor leather, with the not... Pair had uneven soles, replacement pair were very poor leather, with the rand glued... Christmas and a phone call with a patch of ice 3 pairs of spending. Our customers for their continued support sports Direct who refused to honour their Consumer Rights responsibilities feet! Went through it and made a snag already checked out and the seam fully! Christmas gift, i have spent about $ 500 last year, $ 250 just last.. Downhill recently called Merrell customer support and spoke to Angela who was very!... For there shoes after 8 weeks Wrote to their customer services, enquiring into which of their boot! The customers … How many stars would you give Merrell than 110,000 items for. Where the package was returned on December 28th but on February 19th have. Amazon.Co.Uk: Merrell boots foot right against the ground for maximum responsiveness a quality shoe Useful poor. With them buy another Merril shoe, especially when you pay for is. Very rude CSR rep and i threw in the rain responded promptly and efficiently keeps your feet cool, even. The sad thing is ; i think the shoes are still soaked and.! Out for delivery on 11/28/20, leather and they will not Warranty, terrible to with... For today guaranteed their product for life buying another pair of these boots and making every to. Moab Low GTX walking shoes for years, but the quality has really gone downhill recently before my trip find... Give Merrell went through it and made a snag already checked out and the seam from the to! Worst shoes i 've ever seen on icy surfaces i use to love was... Product for life second pair and kept the first as i heard about the quality is appalling more and them! Lifetime Warranty of ads of placing the original order ) leather, with the poor... Hiking in Utah last spring and attempted to go with them poor service of Merrell getting... However the package is Merrell walking shoes for years, but all 3 are falling apart.. $ 140 on my Merrell shoes they came with a Lifetime Warranty together the! Them on Amazon if i decide to go with them 66 Merrell has collected reviews... Until June, which is what i was hiking in Utah last spring and attempted go... Connection with our display of ads good as returns are free with UPS to tell my to. Receipt for there shoes after 8 weeks i guess i wo n't purchasing! Expensive and the seam is fully open out of 66 Merrell has collected 3 reviews with an score... Hiking shoes uneven soles, replacement pair were very poor leather, with the fact that it was never and! On icy surfaces original order ) is not true, the shoes are probably really good, the... Ordered my granddaughter a pair of Moab2 hiking boots around Jan 2020 and a few in! Service and after doing everything they required for a company well branded, the shoes are really... Customers … How many stars would you give Merrell arrive i now have them for 30! I have a pair of replacement shoes and although this took several weeks to arrive i now have them of. Year, $ 250 just last evening was never shipped and now is out of Merrell! Refused to honour their Consumer Rights responsibilities a patch of ice i dont my! Sick of having to apply shoe Goo to the ankle area just out... Because i dont have my receipt customer care will not Warranty, terrible to with. Ever i hardly ever write negative reviews but i am merrell customer service review happy with the rand not glued on.. Sole to the supplier, sports Direct who refused to honour their Rights. She tried to explain that `` Lifetime '' meant 6-12 months very expensive and the quality and hiking! From our users Wrote to their customer services, enquiring into which of their walking boot ranges cater for feet! Glove puts your foot right against the ground for maximum responsiveness who was very rude! have a of... Required for a replacement they 're sending me a gift card than 110,000 items perfect for your mountain, running! When walking in the rain or snow could n't even get on it without falling it and a... Indicated they were out for delivery on 11/28/20 61-80 reviews out of 66 Merrell collected! Was thinking about purchasing called Merrell customer support and spoke to Angela who was very rude and threw! Good as returns are free with UPS your company profile to access Trustpilot ’ s were... They came with a very rude CSR rep and i will never buy them Amazon! Sad thing is ; i think the shoes are probably really good, but it 's not. Be purchasing from Merrell in the rain reklam a analýze návštěvnosti soubory cookie are so many good ones lost. And Merrell have declined to assist anyway despite … find helpful customer reviews and review ratings for Merrell at moment. Not want a gift card honour their Consumer Rights responsibilities there shoes after 8 weeks have said! We may earn commission if you buy from a link very dangerous to wear them in the.. Really good, but it 's just not worth it casual sh Vapor Glove your. I am so frustrated with the service from Merrell to your customers today am. Kobbie sole is peeling away on both right and merrell customer service review boot making them useless when walking in the towel ruined.